Shipping Policy
Last updated: Today
At June & Louise Charleston, we want your order to be handled carefully, clearly, and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through juneandlouise.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm the shipping information, and prepare your order for shipment.
Business days are Monday through Friday, excluding holidays.
Shipping time
After your order has been processed and shipped, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, holidays, incorrect address details, or other circumstances outside our control.
Direct supplier shipping
In many cases, June & Louise Charleston ships products directly from our trusted suppliers.
We do this to make the shipping process more efficient for our customers. Instead of sending items to us first and then forwarding them, the item may be shipped directly from the supplier to you.
This means that some packages may be shipped directly from overseas, including from China.
We use this model to reduce unnecessary handling time and get your order moving as quickly as possible.
Shipping carriers
We offer free shipping across the USA.
Depending on the product, supplier location, and delivery address, orders may be shipped with UPS, USPS, local delivery partners, or international shipping partners.
If tracking is available for your order, tracking details will be sent to you once your order has shipped.
Shipping costs
Shipping is free for orders delivered within the USA, unless stated otherwise at checkout.
Incorrect shipping details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name, order number, and the email address used to place the order.
We will review your order and help you with the next steps.
Lost or missing packages
If tracking shows that your package has been delivered but you have not received it, please first check with other members of your household, neighbors, your local post office, or the delivery carrier.
If you still cannot locate your package, contact us at:
We will review the situation and help where possible.
Questions
For any shipping questions, please contact us at:
Contact Information and Legal Notice
Last updated: Today
This page provides the contact information for June & Louise Charleston.
Store details
Store name: June & Louise Charleston
Website: juneandlouise.com
Customer support email: info@juneandlouise.com
Customer service
If you have a question about your order, shipping, returns, sizing, payments, or anything else, please reach out to us at:
To help us respond faster, please include:
- Your full name
- Your order number, if applicable
- The email address used for your order
- A clear description of your question or issue
- Photos, if your message relates to a product issue
Response times
We do our best to get back to you as quickly as possible.
During busy periods, sales, or holidays, response times may be a little longer than usual.
Customer support approach
At June & Louise Charleston, our goal is to be clear, fair, and helpful.
If there's an issue with your order, please contact us first so we can review the situation and work with you on the right solution.
Important notice
The information on our website is provided for general shopping and product information purposes.
We do our best to keep everything accurate and up to date, but errors may occasionally occur.
If you notice an error, please let us know at: